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If the Customer for every reason was not satisfied of the purchase, the consumer client (or a physical person who purchases the merchandise for ends not concerning the own professional activity, or he does not purchase showing in the order form a reference of VAT number) will have the possibility to withdraw the contract with no penalty and without specifying the reason within the term of ten work days from the day of delivery of the products, from services from the day of conclusion of the contract. 

Customers who purchase with VAT number may not exercise the right of withdrawal.

The Client may exercise the right of withdrawal, within these terms, by notifying the Contact Centre of the Site which, in accordance with Legislative Decree no. 185 of 1999, must be made by e-mail through access to the Contact Us section of the Site and must contain at least the following information:
a.Personal data and/or User name of the Client;
b.Serial N° of the purchased Products;
c.Description of the purchased Products;
d.Reason for withdrawal;
e.Bank data for crediting purchase price.

Following such notification, the Contact Centre of the Site will instruct the Client as regards the return of the Products to Christmas Shop. 


In any case, the cost of returning the Products shall be borne by the Client
The products must be returned in the same condition in which they were received, that is in a perfect state of conservation, unused, complete with all parts and original packaging and any manuals enclosed. It is understood that transport risks for the return of the Products shall be borne entirely by the Client. It is also understood that the Client undertakes to return the Products within the terms notified to him/her by the Contact Centre, which in any case shall not be less than ten working days from the receipt of the Products in accordance with Legislative Decree no. 185 of 1999.
Christmas Shop will accept delivery of returned Products reserving the right to verify that they are received in the same condition as delivered to the Client. To this end, it is advisable to wrap the original Product packaging with another protective packaging to safeguard its integrity and also to protect it against writing and labels.

Christmas Shop will reimburse the Client without further charge for the entire sum paid for the purchase of the Products with the exclusion of contributions for transport and the contributions for any taxes/duties within the times envisaged by law. This reimbursement will be made by bank draft to the current account indicated by the Client in the e-mail notification to the Contact Centre, only and exclusively if the Products are returned in conformity with the above. 


Personal data
For all legal purposes of the Decree LGS 30th June 2003 nr.196, we infomr you that your personal data personally given by you to Christmas Shop Will be treated in conformity to the current regulation regarding the protection of the personal data and to the principles of the restrained style of the Society.