Frequent questions
Is PayPal a secure method?
PayPal protects your financial information with innovative security and fraud prevention systems. When you use PayPal, your financial information is not disclosed to the merchant. Once the payment has been made, the receipt of the transaction will be sent to you by email.
Why do I have to sign up to place an order?
Registration with christmasshop.it has the sole purpose of communicating billing data and shipping address. By registering, you access a private control panel where you can check the status of your orders, manage your personal data, add or remove products from your personal list, set up a default account or be always recognized by christmasshop.it whenever you return.
Does the price include shipping?
No. The prices published on christmasshop.it include VAT but not shipping costs. For shipments to Italy for amounts exceeding 100 euros, shipping costs will not be calculated.
What are the payment methods?
It is possible to pay by credit card via Paypall circuit or by check.
Can I pay by cheque?
No. We do not accept checks and drafts for payment.
Do you make gift boxes?
Yes, the 'gift I would like the order packaged' option must be selected after choosing the delivery method.
I changed my mind. Can I exercise the right of withdrawal?
Yes. The methods for exercising the right of withdrawal are explained on the conditions page.
Do you ship abroad?
Yes. Shipments are made all over the world.
Can I track the shipment of the package?
Yes. You can track the shipment through the Italian post office dovequando or the toll-free number 803160.
The number is communicated by christmasshop.it via e-mail together with the shipment confirmation.
I have been ordering for several days. I have not received anything yet. What to do?
The parcel can be traced via the tracking number
What material are your Christmas decorations made of?
Our decorations are in blown and non-blown glass, ceramic, porcelain, resin, metal and wood.
Is each item boxed individually?
Each item is individually boxed to ensure it arrives undamaged at your doorstep.
Is it possible to customize the Christmas decorations?
Yes, it is possible to customize the Christmas decorations, adding names, dates, etc., or, if you need to make Christmas decorations with special designs or have an idea to develop, do not hesitate to contact us at our email: info@christmasshop.it
Do you ship worldwide?
Yes, we ship worldwide. Our items arrive on all five continents. If the country you have chosen is not available, do not hesitate to contact us to solve your problem: info@christmasshop.it
Where do your Christmas decorations come from?
Our products are manufactured in Germany, Poland, Ukraine and Mexico.
The products for the wooden tree, lemon ball and ceramic decorations are produced directly in our area, Sorrento. They are 100% Made in Italy